NONA LODGE RESORT TERMS AND CONDITIONS
…Thank you for choosing to book your stay with NONA Lodge. We hope you have an enjoyable holiday.
…To protect all parties involved in the letting of your fully self contained and serviced property we ask that you carefully read the following terms and conditions.
…The property is available from 2 pm on your arrival day with a vacate time of 10 am on the date of your departure as shown on your booking confirmation.
…A guest registration form is required to be completed, which requests details of your name, address etc. You will also be registered online
...Reservations will only be regarded as “Confirmed” once the full amount has been received. Full settlement of accommodation reservation must be made 30 days prior to arrival
…In the event of faults or malfunction of appliances please report this to the Reception at the Bar & Grill, immediately.
…At times situations arise of which we have no control. Sometimes there might be a power cut, which happens in this part of the world occasionally, but it usually does not take longer than 2 hours. There are candles nearby.
…NONA Bungalows are equipped for a stay of a maximum of 2 people. It is against the licensing authority laws in Zambia to have more than the maximum guests staying.
…Pets are not allowed, due to the location directly on the National Park and the danger of wild animals and our night watch dogs
…There is a security guard at the property between 6 in the evening and 6 in the morning. You are however responsible for any damage due to neglect.
…You are in an area with wild Animals such as Monkeys, Snakes and sometimes Elephants or other wildlife. No liability is accepted for any injury or loss caused directly or indirectly by events beyond the agent’s or owner’s control. No responsibility is taken for accidents with children in or around the cage pool or the river. It is the responsibility of the parents to make sure that the children are safe in and around the river. We recommend that guests take out personal insurance or adequate travel insurance should any unexpected situation arise during your travel period.
…All guests are responsible for any loss or damage arising from breakages or other damage to the bungalow or common property during their stay including repairs or replacement of items in the property. Please respect the property and do not move furniture around.
…You will be briefed of how everything works in your bungalow. Cleaning of your bungalow will be done by our staff preferably when you are out.
…If keys and remotes are lost, you will be asked to pay for replacements.
…The managers of the property are living on the same resort. You can ask the guard or the staff to contact them at any time. (0979 344890 Hartmut)